Droppe Oy Terms of Service

Last Updated: 02/05/2025

Any translated version of this document is provided for convenience only. In the event of any conflict, the English version shall control.

Welcome to Droppe! These Terms of Service (“Terms”) govern your use of the Droppe Oy (“Platform”), an online marketplace that European companies and their teams rely on for workwear and supplies. Droppe Oy is a registered company headquartered in Helsinki, Finland with subsidiaries Droppe GmbH in Germany and Droppe Ab in Sweden. Please read these Terms, our Privacy Policy, and any other policies incorporated herein by reference; these documents govern your use of our Platform. If you do not meet these requirements, you must not access or use the Platform. If you are accepting these Terms on behalf of a company or legal entity, you represent that you have the authority to bind that entity, and in such cases “you” and “your” shall refer to that entity.

1. Definitions

1.1 “Platform” The online marketplace operated by Droppe Oy, including its website (www.droppe.com). The Platform is managed by Droppe Oy and is licensed by its subsidiaries. Droppe Oy operates under the law of Finland (Business ID: 3130765-4) with its headquarters at Annankatu 19 C 25, 00120 Helsinki, Finland, and each local subsidiary, including Droppe GmbH and Droppe Ab, operates under a license from Droppe Oy. 1.2 “Brands” (or “Suppliers”) Independent legal entities that import, manufacture, and distribute workwear and work supplies under European regulations and quality requirements. Brands are responsible for ensuring that their products comply with all applicable European and regional regulations. 1.3 “Buyers” Businesses and their workers who register on or use the Platform to request or obtain product information—such as product details, samples, quotes, or documents—available on the Platform. Brands review Buyer requests and may accept, respond to, or cancel requests based on their ability to fulfill them and the applicable requirements. 1.4 “Order” An order request for products made by a Buyer through the Platform. An Order request is subject to confirmation and is fully confirmed when both the Buyer and the Brand agree to its terms through the Platform.

2. About the Platform

2.1 Platform Role and Business Model Droppe Oy is a platform business that operates as an information society service provider. Our Platform provides a software platform for sourcing and ordering by connecting European buyers and European brands offering workwear and work supplies. 2.2 Geographic Availability The Platform is available for Buyers and for Brands based in Finland, Germany, and Sweden, operating according to European rules and legislation. Other European countries may be included upon separate discussion and agreement.

3. Registration and User Accounts

3.1 Account Creation You may create an account by registering on the Platform. In some cases where you place a request or ask for information from Droppe, an account is automatically created. Alternatively, an account may be created when you place your first Order or be set up as confirmed in writing by our team. 3.2 Account Obligations Please ensure that your account information is accurate and up-to-date. You are responsible for providing the necessary delivery and contact details so that Brands can fulfill your Orders. If you wish to cancel or remove your account at any time, please contact us at: ask@droppe.com.

4. Ordering and Payment

4.1 Ordering and Confirmation When you submit an Order request using our Platform, your request will be confirmed by the relevant Brand. An Order is fully confirmed only when both you and the Brand agree to its terms via the Platform. If a Brand is unable to fulfill your Order entirely or if circumstances change, it may propose a partial delivery or an alternative product. You may then choose to accept the modified offer or cancel your Order according to our cancellation policy. The Platform will update your Order to reflect any changes in compliance with applicable EU law. 4.2 Invoice Payments and Other Payment Methods Invoice Payments: Where available on your local Droppe site and if you qualify, you may pay by invoice on standard terms (e.g., net 30 days) or on other agreed terms. We reserve the right to perform a credit check when necessary to determine your eligibility for such terms. Cards and Other Payment Methods: We accept credit cards, debit cards, and other forms of payment. Depending on circumstances, we may either reserve the Order amount on your chosen payment method or charge it directly. Any local payment options vary by country, in accordance with local preferences and regulatory requirements. Order Modifications/Overrides: In the event you and the Brand make changes to an existing Order (e.g., pricing, quantities, additional items), we reserve the right to adjust the payment amount (including creating new invoices or charges), provided that you have given prior written or verbal confirmation. We always follow applicable EU legislation when implementing these modifications. 4.3 Pricing, Revenue, and Account Levels Droppe Oy offers two account levels: Basic Account: Usage-based pricing is applied based on your past behavior and engagement on the Platform; you are charged only when you place an Order. Basic accounts include access to all payment options and onboarding support. Business Account (Partner Program): In addition to all Basic features, Business accounts provide instant fixed pricing, automated sourcing, and the ability to order from your existing suppliers. All prices and fees are subject to applicable VAT and taxes according to EU and local regulations. Detailed fee structures are provided when you place your Order. Any arrangements deviating from these standard terms must be agreed upon in writing. 4.4 Payment Processing and Amendments Payments on the Platform may be processed through separate Stripe accounts administered by Droppe Oy and its subsidiaries (e.g., Droppe GmbH, Droppe Ab). We are authorized to reserve the Order amount on your payment method until the relevant Brand confirms your Order; once confirmed, the reservation converts into a charge. Disputes or chargebacks will be handled according to the payment provider’s policies and EU regulations. Any modifications to these payment terms—including changes to payment, shipping, or return policies—must be agreed upon in writing by all affected parties.

5. Shipping, Delivery, and Risk Transfer

5.1 Shipping and Delivery Shipping details—including delivery timelines and delivery status updates (when available and shared by the Brand)—are determined solely by the Brand. The Platform will provide up-to-date delivery status when available and offer support on a case-by-case basis; however, we are not liable for delivery delays or failures. The Platform reserves the right to adjust delivery times and estimations based on the Brand’s delivery reliability and performance. 5.2 Order Confirmation and Cancellation Brands must confirm their ability to fulfill your Order within seven (7) days. If a Brand cannot fully fulfill your Order, offers a partial delivery, or proposes an alternative product due to changed circumstances, you may choose to accept the modified offer or cancel your Order. You may also cancel only the affected portion of your Order if multiple suppliers are involved and only one cannot fulfill. The Platform will update your Order accordingly in compliance with applicable EU law. 5.3 Risk Transfer and Delivery Support Risk in relation to the products transfers from the Brand (or its subsidiaries) to you at the time of delivery, as agreed between the parties. Droppe Oy acts solely as a facilitator and is not responsible for product delivery, transport damages, or related issues. However, similar to our support for returns, we assist you in resolving any delivery or risk-related issues with the relevant Brand or its subsidiaries.

6. Taxes and Fees

6.1 VAT and Taxation All prices displayed on the Platform and on invoices are subject to the applicable VAT and tax regulations of the relevant jurisdiction and EU marketplace rules. 6.2 Additional Fees Any additional fees will be communicated to you prior to registration (including any Partner Program fees) or Order confirmation and may be updated from time to time upon notice. Examples include, but are not limited to: Product customization (e.g., adding a company logo) Special handling or packaging Any other specific arrangements agreed upon with the Brand

7. Return and Refund Policy

7.1 Right of Withdrawal As a consumer, you have the right to withdraw from the purchase of goods within 14 days of receiving your order, without providing any reason. This right applies exclusively to consumers and not to business customers. To exercise this right, you must inform us of your decision to withdraw by contacting us at orders@droppe.com before the 14-day period expires. Please note that returned products must be unused, with original packaging and all labels and tags attached. We reserve the right to reject the return if the product has been used or is not returned in its original state. 7.2 Returns Process To return a product, please follow these steps:

• Notify Us: Contact our team at orders@droppe.com to initiate a return and then follow the instructions provided.
• Prepare the Product: Ensure the product is in its original packaging, unused, and in a resalable condition. All tags and labels should remain attached.
• Ship the Product: Once your return is accepted, Droppe will provide instructions regarding the return address. Please note that return shipments may need to be sent to a warehouse or partner location in another EU country, depending on the product and its origin. You must send the product back within 14 days of your return being approved.

7.3 Refunds Upon receiving and inspecting the returned product, we will process your refund within 14 days. The refund will be issued to the original payment method used during the purchase. Please note that the customer is responsible for the cost of return shipping unless the product is defective or damaged. Any costs incurred to Droppe from the return are non-refundable and will be deducted from the refund.

7.4 Exceptions Certain products may be exempt from the return policy, including: Custom or personalized items made to specific customer requirements Opened or used safety and protective gear due to hygiene and safety concerns Perishable or time-sensitive items Sealed products that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons

7.5 Defective or Damaged Products If you receive a defective or damaged product, please contact us within 48 hours of receipt. We may offer a replacement, repair, or refund, depending on the situation. Please provide photographic evidence of the damage for our records. 7.6 Contact Information For any questions regarding this Return and Refund Policy or to initiate a return, please contact us at: orders@droppe.com

8. Late Payment Terms

These terms apply only if you use invoice or deferred payment methods. They do not apply to prepayment or card payments. Invoices must be paid by the due date. If payment is delayed, reminders are sent after 7, 14, and 21 days. Overdue invoices may be referred to a licensed collection partner after 28 days. Late payment fees and statutory interest may apply. If referred to collection, the buyer may also be responsible for additional costs permitted by local law. Finland — Business: €5 after the second reminder, €20 after the third reminder, €40 recovery fee if referred to collection. Private: €5 after the second reminder, no further fees. Sweden — Business: SEK 60 after the second reminder, SEK 120 after the third reminder, SEK 180 recovery fee if referred to collection. Private: SEK 60 after the second reminder, no further fees. Germany — Business: €4 after the second reminder, €20 after the third reminder, €40 recovery fee if referred to collection under §288 BGB. Private: €4 after the second reminder, may be waived on request in line with consumer protection rules. For other EU countries, unless otherwise agreed, the same terms as for Finland apply by default. These terms follow applicable EU regulations and local legislation, and are applied in other EU countries to the extent permitted by law.

9. Product Information, Disclaimers, and Compliance

9.1 Coordination of Product Data Product details (such as images, descriptions, or pricing) are provided by the Brands. Our role is solely to relay this information; we do not guarantee its accuracy. Please note that product data may be processed with the help of language models, which can make mistakes, so you are encouraged to request confirmation when necessary. 9.2 Consumer Rights Nothing in these Terms affects your mandatory statutory rights under applicable EU or national law; if there is any conflict, your statutory rights prevail. 9.3 Product Compliance and Supplier Accountability Before being approved for listing, each Brand must certify that its products meet all applicable EU regulations and local laws. Only approved Brands may list products. If we receive alerts about potential non-compliance, we will work with the Brand—and, where appropriate, with relevant European authorities—to address the issues. All responsibility for product safety and quality remains with the Brand. 9.4 Product Information and Warranties All product information is provided by the Brands “as is.” Although we strive for accuracy, you should verify critical details yourself. If any information (such as pricing) is clearly erroneous, Droppe Oy reserves the right to remove, cancel, update, or modify such information without liability. Droppe Oy disclaims all warranties, express or implied, including warranties for a particular purpose. We further clarify that Droppe Oy is an online marketplace acting solely as an information service provider and does not participate in the physical supply chain.

10. Dispute Resolution

If any dispute arises from these Terms, we encourage you to first aim to resolve it by reaching out to the Droppe team. If no resolution is reached, the dispute will be submitted to the relevant authorities in Helsinki, Finland (for example, the Helsinki Chamber of Commerce or another appropriate authority), in accordance with applicable EU consumer dispute resolution rules.

11. Data Protection and Privacy

11.1 Compliance with GDPR The Platform complies with the General Data Protection Regulation (GDPR) (EU) 2016/679. For details on how we process and protect your data, please review our Privacy Policy. 11.2 User Data Sharing and Sub-Processors By using the Platform, you agree that certain personal and business information (such as delivery addresses and contact details) will be shared with the relevant Brands solely for fulfilling your Orders. We also use authorized sub-processors—including, for example, Stripe for payment processing and Google Analytics 4 for usage analytics—that may process personal data under strict confidentiality and security obligations. For more information, please refer to our Privacy Policy.

12. Intellectual Property and User-Generated Content

12.1 User-Generated Content License When you submit or post content (such as reviews, images, or descriptions) on the Platform, you grant Droppe Oy a non‑exclusive, worldwide, royalty‑free, perpetual, irrevocable license to use, reproduce, modify, distribute, and display that content for operating, promoting, and improving the Platform. 12.2 Trademark and Copyright Notices All trademarks, logos, and service marks on the Platform are the property of Droppe Oy or their respective owners. You must not remove or alter any proprietary notices; doing so may result in termination of your access and legal action.

13. General Conduct and Liability

13.1 Force Majeure Droppe Oy and its subsidiaries (as well as users of the Platform) shall not be liable for delays or failures in performance due to events beyond our reasonable control (such as natural disasters, pandemics, or governmental actions) that disrupt our services or delay Orders. 13.2 Prohibited Conduct and Acceptable Use You agree not to: Engage in fraudulent, abusive, or illegal activities. Distribute malicious software or viruses. Post defamatory, infringing, or unlawful content. Attempt to bypass or undermine the security or integrity of the Platform. Scrape, copy, clone, or reverse-engineer the Platform or its content. If you violate these terms or the rights of Droppe Oy or its licensors, your right to use the Platform will immediately cease, and you may be required to return or destroy any materials you have obtained. 13.3 Indemnification You agree to indemnify and hold harmless Droppe Oy, its subsidiaries, officers, agents, and employees from any claims, damages, or expenses arising from your breach of these Terms or your conduct on the Platform. 13.4 Termination and Suspension Droppe Oy may suspend or terminate your access to the Platform without prior notice if you breach these Terms, engage in fraudulent behavior, or misuse our services. Termination does not affect any accrued rights or liabilities. 13.5 Third‑Party Services and External Links The Platform may contain links to third‑party websites or services. Droppe Oy does not control these resources and is not responsible for their content or products. You access them at your own risk.

14. Confidentiality

“Confidential Information” means any Droppe business or technical information disclosed to you in connection with your use of the Platform, including information relating to our plans, designs, technical features, business opportunities, or know-how. Confidential Information does not include information that: becomes public through no fault of yours; was already known to you without restriction on use; is independently developed by you without using any Confidential Information; or is rightfully obtained from a third party without a confidentiality obligation. Except as otherwise required by law, you must maintain all Confidential Information in strict confidence and use it solely as necessary to use the Platform. You agree not to disclose Confidential Information except as required by law, and if disclosure is required, you must provide prompt notice to Droppe Oy and cooperate with us to protect the information.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire and exclusive agreement between you and Droppe Oy regarding your use of the Platform, and they supersede all prior oral or written understandings or agreements. Our customer service representatives are not authorized to modify any provision of these Terms, either verbally or in writing.

16. Feedback

We welcome and encourage you to provide feedback, comments, and suggestions for improvements to our Platform (“Feedback”). By submitting any Feedback through any channel, you hereby grant Droppe Oy a non‑exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty‑free, sub-licensable, and transferable license under any intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.

17. Contact Us

For issues related to intellectual property infringement, please refer to Section 11.2. If you wish to notify us of any illegal products or content on the Platform, or for any other inquiries, please contact us at: ask@droppe.com. We will confirm receipt of your notice and review your inquiry as soon as possible.

18. Registered Address and Business Identification

Droppe Oy is registered at: Annankatu 19 C 25, 00120 Helsinki, Finland Business ID: 3130765-4 For any correspondence or inquiries, please contact: ask@droppe.com Thank you for using Droppe! If you have any questions about these Terms, please contact us at ask@droppe.com.

Droppe Privacy Policy

Last Updated: 20/4/2025 Droppe Oy ("Droppe", “we”, “us”, or “our”) is committed to protecting your privacy and your organization's information. This Privacy Policy describes how we collect, use, and share personal and business information when you use www.droppe.com (the “Website”) or any service through our digital platform (the “Platform”). By using our services, you agree to this Privacy Policy and our Terms of Service. Translations are provided for convenience only. The English version governs in the event of conflict.

1. Who We Are

Droppe Oy is a Finnish company headquartered in Helsinki, Finland (Business ID: 3130765-4), operating the Droppe platform for sourcing workwear and industrial supplies. We serve businesses and professionals—including managers and operational workers—in Finland, Sweden, Germany, and across Europe. We act as the data controller, and our subsidiaries Droppe GmbH (Germany) and Droppe Ab (Sweden) operate under our license. Contact Details: Droppe Oy

Annankatu 19 C 25, 00120 Helsinki, Finland

ask@droppe.com

+358 45 4909908

2. Who Can Use the Platform

Droppe is a B2B platform designed for professionals and businesses. While we primarily serve legal entities, sole traders and self-employed individuals may also register and place orders. Our services are not intended for individuals under 18 years old, and we do not knowingly collect data from anyone under 18, in compliance with applicable Finnish, Swedish, and German laws. Where applicable, consumer protection rights under EU and local laws will apply to individual users acting as consumers.

3. What Information We Collect

a) Information You Provide: Full name, email, phone number

Job title, company name, Business ID

Delivery and billing address

Country, city, and postal code

Order and account information

Marketing preferences and communication history

Any other data you voluntarily submit

b) Information Collected Automatically: IP address, browser/device type, operating system

Clickstream and behavioral data on the Website or Platform

Cookies, session and heatmap data

Payment method preferences and transaction metadata

Location data (if enabled)

Log data (e.g., login times, actions taken)

4. Why We Process Your Data

We process your information for: Providing our services, including account setup, onboarding, ordering, and customer support

Managing sales and onboarding for both suppliers and customers

Processing payments, refunds, and invoices

Conducting credit checks (e.g., via Schufa in Germany) and collections (e.g., via Debtist) where applicable

Communicating with you, including service-related messages and support responses

Marketing purposes, based on your preferences or consent

A/B testing and improving the platform

Preventing fraud or misuse of the Platform

Complying with legal obligations (e.g., tax or regulatory requirements)

Legal bases: contract performance, legitimate interest, consent (where applicable), and legal obligations.

5. Payments, Credit Checks, and Risk Assessment

We support invoice payments (e.g., net 30 terms), credit/debit cards, and other EU payment options depending on account eligibility. We may assess creditworthiness and payment risk before extending invoice payment terms. This may include checks with third-party credit agencies such as Schufa (Germany) and, if needed, debt collection partners like Debtist.

6. Data Sharing and Sub-Processors

We share personal and business data only as necessary to provide our services: a) Data may be shared with: Subsidiaries (Droppe GmbH, Droppe Ab)

Delivery and logistics partners

Payment processors (e.g., Stripe, local providers)

Analytics and tracking vendors

Customer support and CRM tools

Legal or regulatory authorities where required

b) Our authorized sub-processors may include: Hosting providers (e.g., AWS servers located in Sweden)

CDNs and web security tools (e.g., Cloudflare)

Session analytics, A/B testing, and behavioral UX tools (e.g., session recordings, scroll tracking)

All partners are contractually bound to process data under strict confidentiality and GDPR-compliant terms. We do not sell your data or share it for third-party advertising.

7. International Data Transfers

We primarily process and store data in the European Economic Area (EEA). If data is transferred outside the EEA, we use legal safeguards such as: Standard Contractual Clauses (SCCs)

Adequacy decisions

Supplementary measures where needed (e.g., TIAs)

8. Data Retention

We retain: Session cookies for 30 days

Marketing opt-outs permanently in a suppression list

Other personal data is stored only as long as necessary for contractual, legal, or operational reasons.

9. Data Security and Breach Notification

We use technical and organizational safeguards to protect data, including: Encryption in transit and at rest

Access control and logging

Continuous monitoring

If we detect a data breach that affects your rights or freedoms, we will notify you and the relevant Data Protection Authority promptly in accordance with GDPR.

10. Your Rights (GDPR)

You may request: Access to your personal data

Correction of inaccurate or incomplete data

Erasure of data ("right to be forgotten")

Restriction of processing under certain conditions

Objection to processing (e.g., for marketing or legitimate interest)

Data portability (structured digital copy)

To exercise these rights, contact us at ask@droppe.com. You may also contact your local Data Protection Authority. In Finland, this is the Data Protection Ombudsman: https://tietosuoja.fi

11. Cookies & Tracking Technologies

We use cookies and similar technologies to: Remember user preferences and session states

Analyze website usage and flows

Improve product performance and interface

These include third-party services such as Google Analytics and Hotjar, which help us understand how users interact with our Platform. We use a cookie banner with opt-in consent, in line with GDPR and ePrivacy rules in Finland, Germany, and Sweden. You can manage preferences at any time via the banner or your browser. For full details, see our separate Cookie Policy.

12. Updates to This Policy

We may revise this Privacy Policy occasionally. If material changes occur, we will notify you via the Platform or by email. The updated version will always be available at droppe.com.

13. Contact

If you have questions or concerns: Email: ask@droppe.com

Phone: +358 45 4909908

Address: Annankatu 19 C 25, 00120 Helsinki, Finland

Thank you for trusting Droppe. This Privacy Policy complies with the General Data Protection Regulation (EU 2016/679) and applicable national laws in Finland, Sweden, and Germany.