Droppe GmbH Terms of Service
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Last Updated: 10/31/2025
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Your Contracting Party: Droppe GmbH | HRB 112082 Amtsgericht Düsseldorf | Breite Straße 22, 40213 Düsseldorf, Germany
Summary
We believe the comfort at work is set before you step out the door. Just as your kids choose what they wear each day, you deserve the best to make your days matter and get back home safe and happy for the ones waiting for you.
Droppe is the fastest-growing workwear marketplace operator in Europe and backed by leading Nordic venture capital investors. Droppe was founded in 2020 in Finland and has offices in three countries to connect European workers with European brands.
Droppe gives you access to:
- Fast and free shipping on orders over €80 from any brand
- Free 30-day returns to help you get a new size, color or a refund
- Extra discounts on each product you or your team adds to order
- European support ensuring brands deliver on their promises to get orders to you as expected
- Secure checkout with payment options you already use such as Klarna, Paypal, Apple Pay
How ordering works:
- Find something you like from Droppe
- Place your order and we handle the rest from smooth delivery to hassle-free returns, ensuring a great experience from brand to your door
- Not happy? Free 30-day returns and free size/style exchanges on unused items in original condition - get your label at returns.droppe.com
Need help? We're here for you!
Visit our Help Center or FAQ for instant answers to common questions.
For personalized support, mail us at orders@droppe.com or message us via chat. We typically respond within hours during business days.
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General Terms of service
Welcome to Droppe! These Terms of Service ("Terms") govern your use of the Droppe Oy Platform ("Platform"), a marketplace connecting individual workers and companies across Europe with European brands for workwear and work supplies. Whether you're ordering as an individual worker, sole trader, self-employed professional, or through your company, these Terms apply to you. Droppe Oy is a registered company headquartered in Helsinki, Finland, with subsidiaries Droppe GmbH in Germany and Droppe Ab in Sweden.
1. Definitions
1.1 "Platform"
The online marketplace operated by Droppe GmbH under license from Droppe Oy, offering high quality workwear and work supplies for European workers. These Terms apply only to purchases made on droppe.com/de-en and droppe.com/de-de, not to products sold by Droppe on third-party marketplaces or other sales channels. Droppe Oy licenses the Platform to its subsidiaries for local operations. Droppe GmbH (HRB 112082, Düsseldorf) operates the Platform for customers in Germany, Austria, Netherlands, Belgium, and Italy. When you use the Platform in Germany, you are using services operated by Droppe GmbH under license from Droppe Oy. Your purchase contract is with Droppe GmbH.
1.2 "Brands"
Independent European legal entities that import, manufacture, and distribute workwear and work supplies under European regulations and quality requirements. Droppe partners with established European workwear brands. We work directly with brands and their explicitly authorized distributors only. Brands are responsible for ensuring that their products comply with all applicable European and regional regulations. You can browse available brands on droppe.com. Please note that brands may set limitations on which markets they serve and under what conditions, such as minimum order values or specific delivery regions.
1.3 "Buyers"
Individual workers, sole traders, self-employed professionals, companies, and businesses who register on or use the Platform to request or obtain product information–such as product details or documents available on the Platform. This includes individual workers ordering for themselves, and companies ordering for their teams.
1.4 "Order"
An order request for products made by a Buyer through the Platform. An Order request is subject to confirmation and is fully confirmed when both the request submitted by the Buyer is confirmed by the Brand that they can fulfill the request with availability, delivery time, and other terms matching the request.
2. Platform Roles and Responsibilities
Droppe connects individual workers and companies across Europe with European brands for workwear and work supplies. When you order on droppe.com, we manage the complete customer experience—you purchase from Droppe GmbH and we coordinate with brands to fulfill your order. We process all payments securely through trusted payment service providers such as Stripe. We provide all support for your orders, returns, and questions. You enter into a purchase agreement with Droppe GmbH as the contracting party for your order.
What Brands do:
All brands on our Platform are established European legal entities that act as economic operators under EU product safety regulations (Market Surveillance Regulation 2019/1020, PPE Regulation 2016/425). Brands own and store inventory in their European warehouses and ship directly to your address from their facilities. As the economic operators who make products available on the EU market, Brands are responsible for: product safety, quality standards, and all regulatory compliance including CE marking, PPE certification, and Declarations of Conformity; ensuring products meet all applicable EU and national safety standards; providing instructions for use in appropriate languages for each market; maintaining proper documentation such as technical files, test reports, and certificates; and product liability claims under EU Product Liability Directive (85/374/EEC) and German Product Liability Act (ProdHaftG) as identifiable EU-established manufacturers/distributors.
What Droppe does:
As your contracting party, we handle all customer-facing operations: pricing, payments, customer service, returns processing, and statutory warranty claims with a 2-year legal guarantee under BGB §437. We perform administrative verification only when onboarding brands—this means we verify that required compliance documentation has been provided, but we do NOT verify technical accuracy, validity, or authenticity of such documentation. We are not a notified body, testing laboratory, or certification authority. We continuously monitor brand performance, delivery reliability, and customer feedback. If we receive alerts about product safety issues, we investigate and coordinate with the Brand and relevant authorities.
What you get:
Your own account with saved products, order history, and automatic progressive savings. Our pricing algorithm tracks your account's total spend, including orders from invited colleagues, over the past 12 months. Each new order benefits from accumulated savings based on your account's purchase history and current order size. You can easily reorder products from your history, invite colleagues to your company account, and buy together to maximize savings.
Your single point of contact:
Droppe GmbH is your single point of contact for everything. For any product defect, delivery issue, return, warranty claim, or product liability concern, contact us at orders@droppe.com or message us via chat—we handle all coordination with brands on your behalf. You have a 2-year legal guarantee under German law (BGB §437) for product defects with the right to repair, replacement, or refund. For detailed information about warranty rights and liability, see Section 16.
3. Registration and User Accounts
3.1 Account Creation
You may create an account by registering on the Platform or submitting a request to the brand listed on the platform. In some cases where you place a request or ask for information from Droppe, an account is automatically created. Alternatively, an account may be created when you place your first Order or be set up as confirmed in writing by our team.
Inviting colleagues to your account:
Whether you're an individual worker, or business, you can invite colleagues, project workers, or team members to your account to enable collaborative ordering for workwear purchases. Each account can have multiple delivery addresses to support different work locations or project sites.
For business customers, accounts are created per business entity—one account per company or organization. If your business has multiple legal entities or locations that need separate accounts, please contact us or message us via chat to discuss your setup requirements.
3.2 Account Obligations
Please ensure that your account information is accurate and up-to-date. You are responsible for providing the necessary delivery and contact details so that Brands can fulfill your Orders. In case of inaccurate account information leading to failure of delivery or payment, you may be responsible for any additional costs incurred. If you wish to cancel or remove your account at any time, please contact us or message us via chat.
4. Ordering and Payment
4.1 Ordering and Confirmation
When you click "Order" on droppe.com, you're placing an order at the listed price. The brand then confirms they can fulfill your specific requirements including size, quantity, customization, and delivery location. Your purchase contract is finalized when you receive an order confirmation email from Droppe. You can cancel anytime before confirmation by contacting us or via chat. After confirmation, our standard return policy applies—see Section 7.
Prices displayed when you order are locked and won't change. If a brand cannot fulfill at the displayed price, we'll either honor the original price or cancel without charge—you'll never pay more than shown. In accordance with German law (§ 312j BGB), our checkout clearly displays all costs before you complete your order, and the final button confirms placing an order creates a payment obligation.
Most orders are confirmed within 24 hours—instantly for in-stock items or up to 3 working days for custom orders with logo printing. We maintain real-time stock tracking with most brands. If not confirmed within these timeframes, orders automatically expire and you won't be charged. Brands confirm orders to verify stock availability, delivery capability, and custom specifications. Orders may be subject to standard fraud verification. If a brand cannot fulfill your order, see Section 5.2 for alternatives.
4.2 Payment Methods
We accept credit cards including Visa, Mastercard, and American Express, debit cards, Apple Pay, Google Pay, PayPal in select markets, and buy-now-pay-later providers such as Klarna and others, all processed securely through Stripe and trusted payment providers with bank-level PCI-DSS Level 1 security. All products come directly from European brands and authorized distributors. Local payment options and currencies—EUR or SEK—vary by country.
Invoice payment (net 14 days) is available exclusively to registered businesses with a valid VAT ID. We may perform credit checks via SCHUFA or equivalent agencies before offering invoice terms. We use conditional inquiries (Konditionsanfrage) which don't affect credit scores and aren't visible to lenders. Data shared includes company name, address, order value, and payment terms. To avoid credit checks, choose card or other payment methods—invoice payment is optional. You have the right to request information about stored data and object to credit checks. See our Privacy Policy for full details.
If you and a brand modify an existing order such as pricing, quantities, or items, we may adjust payment amounts with your prior written or verbal confirmation, following applicable EU legislation.
4.3 Pricing and Progressive Savings
Droppe operates as an e-commerce accelerator managing brand sales across our marketplace at droppe.com, third-party platforms, paid advertising such as Google Shopping, Meta ads, and display networks, social media, and AI-powered shopping. Brands provide wholesale and recommended retail prices, which form the foundation for our customer-facing prices. Our dynamic pricing algorithm adjusts based on your account activity, order size, sales channel, and operational costs.
All prices include service costs that scale with order size and complexity: PCI-DSS compliant payment processing via Stripe, European multilingual customer service, platform operations including technology, security, and maintenance, order and logistics coordination, free returns processing including inspection, quality control, and restocking, and multi-channel customer acquisition including paid social, search, and display advertising.
Our algorithm automatically applies increasing savings based on your account's cumulative 12-month spend and current order size. Every euro you or your colleagues spend unlocks better pricing—accounts with approximately €500 total spend get up to 10% savings; accounts with €1,000 or more get up to 15%; larger single orders receive additional quantity discounts. Savings apply automatically with no membership fees. Exact savings vary by product, brand, and account activity. You can see pricing tiers on product pages by adjusting quantity.
All prices subject to applicable VAT and taxes. Custom arrangements can be agreed in writing.
4.4 Payment Timing
Payments are processed through Stripe and other providers, with accounts administered by Droppe Oy and subsidiaries. Timing depends on payment method: credit and debit cards are pre-authorized at order placement and captured when brands ship with pre-authorization released if order not confirmed; invoice payments for business customers only are due net 14 days but only if brands ship; other methods vary by provider. If a brand doesn't confirm or ship your order, you won't be charged. Disputes follow payment provider policies and EU regulations. Payment term modifications require written agreement.
4.5 Company Ordering and Reimbursements
The Platform supports workplace benefits including employer discount codes, vouchers, and spending allowances. Invoices are automatically created after ordering and available via email and your account. Receipts include details for expense reimbursement and remain available for the 7-year tax retention period. For invoice adjustments, contact us.
To set up company discount codes, spending allowances, or other benefits, contact us. You can add notes at checkout to include reference information for your employer. If your company requires Purchase Orders, send POs to orders@droppe.com with all necessary details and we'll process orders through the Platform.
4.6 Promotional Codes
Promotional codes are non-transferable, not redeemable for cash, valid only during specified periods, and limited to one per order unless stated otherwise. Codes cannot be combined with other offers unless explicitly allowed, must be entered at checkout, and cannot be applied retroactively. Lost, expired, or incorrectly entered codes cannot be replaced. We reserve the right to modify or cancel promotions without notice.
5. Shipping, Delivery, and Risk Transfer
5.1 Shipping and Delivery
Brands ship products directly from their European warehouses. Typical delivery times from order confirmation: Germany 1-2 business days after shipping, other EU countries 3-5 business days, custom orders including logo printing per brand lead time. Delivery times shown on product pages are continuously adjusted based on historical performance and confirmed at checkout.
Shipping costs:
Free shipping on orders over €80 per brand. Free return shipping for products passing inspection. Orders under €80 incur shipping costs—typically €4.90 to €9.90—varying by brand and location, displayed at checkout. The €80 threshold applies separately per brand—ordering €60 each from two brands means paying shipping for both as two separate shipments.
How delivery works:
Brands offer multiple delivery methods based on your location and their logistics partners available options for urban/suburban/rural locations and residential/commercial addresses. You can provide delivery instructions in order notes.
Tracking your shipment:
Once shipped, you receive tracking information via email. Use tracking to monitor location and delivery estimate, access carrier tools to reroute delivery or schedule redelivery—subject to carrier availability and policies with additional fees possibly applying—or contact carriers directly. All delivery times are estimates, not guarantees.
If something goes wrong:
For delayed deliveries, contact us and we'll coordinate with brands. For missing or partial deliveries, damaged packages, or if tracking shows "delivered" but you haven't received it, contact us to investigate. Products are packaged per German regulations (VerpackG). Packaging disposal information is provided on packing slips.
5.2 Order Confirmation and Cancellation
Product pages display live stock status with low stock warnings and restock dates where available. Subscribe to notifications for out-of-stock items. Most orders confirm within hours via automated systems; manual verification within 48 hours.
If a brand cannot fulfill your order, we notify you via email with alternatives: partial delivery with some items available, alternative product as similar replacement, or full cancellation. Your options: accept modified offer with payment adjusted accordingly, cancel entire order for full refund, cancel only unavailable items for refund while proceeding with available items, or contact us for alternative solutions. You have 7 days to respond. No response results in automatic cancellation and full refund—you're never charged for items not explicitly accepted.
Payment handling: Full cancellations receive complete refunds. Partial deliveries receive refunds for unavailable products with shipping not refunded for received items. Alternative products charged at alternative price unless confirmed otherwise. Multiple-brand orders handled independently per brand.
5.3 Risk Transfer
Risk transfers from brands to you at delivery. We act as facilitator and are not responsible for product delivery, transport damages, or related issues. We provide delivery status information and assist in resolving delivery or risk-related issues with brands.
6. Taxes and Fees
All prices include applicable VAT and taxes per jurisdiction and EU rules. The Platform allows viewing prices with or without VAT based on your account type. Prices are displayed per German requirements (PAngV). We show sales unit price such as per pair and unit price for comparison where applicable. Business accounts can be configured for VAT-exempt display.
Additional fees for special requests including product customization, special handling, express shipping, or arrangements with brands are communicated before order confirmation. For details about logo customization, see Section 9.6.
7. Return and Refund Policy
Droppe offers free 30-day returns for all customers on unused products in original condition with tags attached. This policy applies to both individual consumers and businesses. For consumers, this extends your statutory 14-day withdrawal right under EU law. Free exchanges for different sizes or styles are always available through our self-service return portal. Returns are processed without questions asked unless additional information is needed for quality verification. Defective products always qualify for free return shipping regardless of condition or timeframe.
To initiate a return or exchange, visit returns.droppe.com within 30 days of delivery.
What you can do when trying products:
- Try on at home like you would in a physical store
- Walk indoors on clean floors to check comfort and fit
- Compare sizes by trying multiple sizes to find the best fit
- Do not wear outdoors or in work environments
- Do not remove tags or original packaging labels
- Do not use products for actual work purposes
Products used in work environments may be exposed to safety hazards, contaminants, or hygiene concerns that could affect resale quality or safety for future users. If a returned product shows signs of use, damage, or missing tags, our team will contact you to request images or additional information before making a decision. If a tag accidentally becomes detached during try-on, please inform us when initiating your return—we're here to help resolve any concerns.
7.1 Statutory Right of Withdrawal
As a consumer, you have a statutory right to withdraw from the purchase of goods within 14 days of receiving your order—or the last product if multiple products are delivered separately—without providing any reason, known as "Statutory Right of Withdrawal". This right applies exclusively to consumers and not to business customers. To exercise your Statutory Right of Withdrawal, you must inform us of your decision to withdraw before the 14-day period expires by contacting us, through our returns portal at returns.droppe.com, via chat, or by using the model withdrawal form provided below. You may use the model withdrawal form or make any other clear statement setting out your decision to withdraw.
Model withdrawal form
To: Droppe GmbH, Breite Straße 22, 40213 Düsseldorf, Germany Email: orders@droppe.com
I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:
- Order number:
- Ordered on (*):
- Received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Date:
(*) Delete as appropriate
For your statutory right of withdrawal
You may examine the product as you would in a store, such as trying on workwear to check fit and quality. You may be liable for any diminished value resulting from handling beyond what is necessary to establish the product's nature and functioning.
Original shipping fees will be refunded, except for any additional costs if you chose expedited delivery over standard delivery. You bear the direct cost of returning goods if they do not meet our 30-day return policy criteria. Refunds will be processed within 14 days from the date we are informed of your withdrawal decision.
7.2 Free 30-day Returns
In addition to your Statutory Right of Withdrawal, Droppe offers free 30-day returns for all customers including businesses. This voluntary policy does not affect your statutory rights described in Section 7.1.
Benefits of our 30-day return policy
- Free return shipping for products passing inspection
- Full 30 days from delivery to initiate returns
- Simple process via returns.droppe.com
- Exchange for different size/color or get refund
- Available to both individuals and businesses
Requirements for free return shipping
Returns must be initiated within 30 days from delivery. Products must be unused and undamaged with all tags attached in original packaging. Products must be in resalable condition as we inspect all returns to ensure quality standards.
Our inspection process:
We visually review each returned product including the product itself, packaging, labels, and tags to ensure it meets resale standards. If we have any concerns about a product's condition, we'll contact you to request images or additional information before making a decision. If a tag accidentally falls off or gets damaged during try-on, please inform our team when initiating your return—we're here to help resolve any concerns.
If a returned product does not pass inspection, we may reject the return. Original shipping fees are not refundable under this voluntary policy, except for defective products.
Defective or damaged products always qualify for free return shipping regardless of condition.
7.3 Returns Process
To return a product, please follow these steps:
- Open returns.droppe.com and enter your order ID and postal code
- Select your return reason and provide feedback about the product
- Choose your preferred resolution:
- Exchange for a different size or color with no additional charge - you can choose to receive the replacement immediately or only after we've inspected your returned product
- Full refund to original payment method
- Store credit for future orders valid for 12 months
- Select your return shipping provider and print your return label—many providers offer label-free QR codes for easy returns with no printing or special packaging needed
- Prepare your return by ensuring the product is unused and undamaged, keeping all tags attached, using original packaging, and confirming the product is in resalable condition
- Drop off your return package at a pickup point that supports your chosen courier such as DPD, DHL, UPS, or other available options
We continuously work to improve the returns experience. If you have feedback or suggestions, please let us know or message us via chat.
7.4 Refunds and Processing Times
For statutory withdrawals with the 14-day right: We will process your refund within 14 days from the date we are informed of your withdrawal decision. We may withhold the refund until we receive the goods back or until you provide proof of shipment, whichever is earlier.
For voluntary returns under the 30-day policy: Upon receiving and inspecting the returned product, we will process your refund within the next working days when possible.
The refund will be issued to the original payment method used during the purchase, unless you expressly agree to another method and provided this does not incur any costs for you. Please note that your financial institution may need up to 5-14 business days to process the refund, depending on your chosen payment method and your bank's processing times. In some cases, processing may take up to 20 business days.
7.5 Exceptions to Return Rights
Certain products are exempt from both the Statutory Right of Withdrawal and our voluntary return policy, including custom or personalized items made to specific customer requirements as per EU Consumer Rights Directive Article 16(c), opened or used safety and protective gear due to hygiene and safety concerns, sealed products that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons, and perishable or time-sensitive items.
7.6 Defective or Damaged Products
If you receive a defective or damaged product, please contact us or message us via chat within 48 hours of receipt. Droppe will help you coordinate with the Brand, which may offer a replacement, repair, or refund, depending on the situation. Please provide photographic evidence or other documentation of the damage for our records and to support the claim with the Brand. Defective products are eligible for return with free return shipping regardless of the policy period.
7.7 Contact Information
For any questions regarding this Return and Refund Policy or to initiate a return, please contact us, message us via chat, or visit returns.droppe.com
8. Late Payment Terms
These terms apply only if you use invoice or deferred payment methods. They do not apply to prepayment or card payments. Invoices must be paid by the due date. If payment is delayed, reminders are sent after 7, 14, and 21 days. Overdue invoices may be referred to a licensed collection partner after 28 days.
Late payment fees and interest pursuant to German law BGB §288:
For business customers (B2B):
- 2nd reminder: €5 reminder fee
- 3rd reminder: €20 reminder fee
- Collection referral: €40 recovery fee
- Statutory interest: Default interest at the applicable rate under BGB §288, currently 9 percentage points above the base interest rate for business transactions
For individual consumers (B2C):
- 2nd reminder: €5 reminder fee only
- Statutory interest: Default interest at the applicable rate under BGB §288, currently 5 percentage points above the base interest rate for consumer transactions
If referred to collection, buyers may also be responsible for additional costs permitted by local law. Reminder fees cover administrative costs of payment follow-up and are separate from statutory default interest.
9. Product Information, Disclaimers, and Compliance
9.1 Product Information and AI Enhancement
Product details including images, descriptions, specifications, and pricing are provided by Brands and enhanced using artificial intelligence to improve clarity and user experience. We use AI to standardize product information across different brand formats, enrich descriptions with additional context from manufacturer specifications, optimize images for better visibility, and translate technical specifications into easy-to-understand features.
While we strive for accuracy in all product information, Brands are the authoritative source for technical specifications. If you need confirmation about specific technical details, especially for safety-critical products, please contact our support team or message us via chat and we'll verify directly with the Brand.
9.2 Consumer Rights
Nothing in these Terms affects your mandatory statutory rights under applicable EU or national law; if there is any conflict, your statutory rights prevail.
9.3 Product Compliance and Supplier Accountability
Before being approved for listing, each Brand must certify that its products meet all applicable EU regulations and local laws. Only approved Brands may list products. If we receive alerts about potential non-compliance, we will work with the Brand–and, where appropriate, with relevant European authorities–to address the issues. Droppe performs administrative verification only when reviewing Brand applications and product listings. This means we verify that required documentation such as CE certificates, test reports, or declarations of conformity has been provided by the Brand, but we do NOT verify the technical accuracy, validity, authenticity, or ongoing compliance of such documentation.
Droppe is not a notified body, testing laboratory, or certification authority under EU regulations; an official authority assessing technical compliance with safety standards such as EN ISO 20471 for high-visibility clothing, EN 343 for protective clothing against rain, or other PPE standards; responsible for verifying that products meet the specific requirements of applicable EU regulations including Regulation 2016/425 for PPE; or able to confirm whether certificates remain valid or have been withdrawn or suspended.
The Brand is solely responsible for ensuring that all products meet applicable safety standards, hold valid certifications, and comply with all EU and national regulations. If you have concerns about product compliance or safety certifications, please contact the Brand directly or consult with a qualified safety professional before purchasing. For PPE and safety-critical products, we recommend verifying certifications independently through the notified body database maintained by the European Commission.
9.4 Product Information and Warranties
All product information is provided by the Brands "as is." Although we strive for accuracy, you should verify critical details yourself. If any information such as pricing is clearly erroneous, we reserve the right to remove, cancel, update, or modify such information without liability. We disclaim all warranties, express or implied, including warranties for a particular purpose. See Section 2 for our marketplace role and Brand responsibilities.
9.5 Size Charts and Sizing Information
Size charts and measurements are provided by Brands and enhanced with AI to improve clarity and consistency. We use artificial intelligence to standardize sizing information across different brand formats, convert measurements between European sizing systems, provide comparison data from similar products, and highlight user fit feedback patterns.
Sizing systems vary per brand, with many brands transitioning to the EN 13402 European standard. We continuously work to improve sizing clarity and consistency across all brands.
For the best fit, we recommend:
- Check the size chart on each product page for brand-specific measurements
- Review user fit feedback when available ("Runs large," "Runs small," "True to size")
- Contact our support team or message us via chat if you're unsure about sizing before ordering—we're here to help
- Use our free 30-day returns with free exchanges for different sizes if needed
For safety workwear and PPE: Proper fit is critical for safety and effectiveness. We recommend taking extra care when selecting sizes and contacting us with any sizing questions before ordering.
9.6 Logo Customization and Personalized Products
Logo customization is performed in-house by brands with turnaround times communicated during ordering. Process: upload logo, we coordinate with brand, brand provides guidance on placement and safety compliance, brand performs customization using certified methods, you receive confirmation before production. By ordering customization, you confirm ownership of all intellectual property rights to uploaded logos, designs, or trademarks. Brands have safety-compliant customization expertise and coordinate logo placement to meet applicable standards. Communicate specific safety requirements during ordering—we'll coordinate with brands to verify compliance before production.
Return policy for personalized products:
Personalized products including custom logo printing are exempt from 14-day statutory withdrawal per EU Consumer Rights Directive Article 16(c). By ordering customization, you accept this exemption. If personalized products are defective or don't conform to specifications, contact us or message us via chat within 48 hours to resolve.
Safety considerations for PPE customization:
Logo customization on PPE or safety workwear may affect protective properties, certifications, or safety standards compliance under EU Regulation 2016/425. Brands perform all customization in-house with expertise in safety standard compliance. For customized PPE or safety workwear, brands coordinate appropriate placement to meet safety requirements and maintain certifications. Inform us of specific safety requirements such as maintaining EN ISO 20471 high-visibility ratings or preserving reflective materials during ordering—we'll coordinate with brands to ensure compliance before production.
10. Dispute Resolution
Informal resolution first:
If any dispute arises from these Terms or your use of the Platform, we encourage you to contact us first. We are committed to resolving issues quickly and fairly. Please reach out to orders@droppe.com or message us via chat.
Your rights as a consumer:
Nothing in these Terms restricts your legal rights under EU law or German consumer protection law. As a consumer, you have the right to bring legal proceedings in the courts of your place of residence or in the courts where Droppe GmbH is located in Düsseldorf, Germany. Under EU law via Brussels I Regulation, consumers can always sue businesses in their home country.
Online Dispute Resolution (ODR):
The European Commission provides an Online Dispute Resolution platform for EU consumers at https://ec.europa.eu/consumers/odr/. You may use this platform to submit complaints and seek resolution for issues related to online purchases. Our email address for ODR purposes is: orders@droppe.com.
Consumer arbitration:
We are not obligated to participate in dispute resolution proceedings at a consumer arbitration board, and we do not commit to do so. However, you retain the right to contact such boards if you wish.
Business customers:
For business customers who are non-consumers, disputes shall be governed by German law with the exclusive jurisdiction of courts in Düsseldorf, Germany, unless mandatory law provides otherwise.
11. Data Protection and Privacy
The Platform complies with the General Data Protection Regulation (GDPR) (EU) 2016/679. By using the Platform, you agree that certain information such as delivery addresses and contact details will be shared with Brands to fulfill your Orders, and with authorized service providers including Stripe for payments and analytics providers under strict confidentiality obligations. For full details on data collection, processing, sharing, your rights under GDPR, and our sub-processors, please review our Privacy Policy.
11.1 AI-Enhanced Shopping Experience
We use artificial intelligence to enhance your experience on the Platform and help you find the right products faster. AI helps us provide:
- Personalized product recommendations based on your browsing history and similar customers' preferences
- Improved search functionality to find products even when using common terms instead of technical names
- Enhanced product information with standardized descriptions, features, and specifications
- Smarter size suggestions based on product fit data and user feedback patterns
- Better product images optimized and enhanced for clarity
All AI recommendations are provided as guidance to help you make informed decisions—you maintain full control over all purchasing choices. If you have questions about any product recommendation or sizing suggestion, please contact our support team or message us via chat for personalized assistance from our team.
This disclosure is provided in accordance with the EU AI Act under Regulation 2024/1689, which requires transparency when AI systems interact with people.
11.2 Data Security and Breach Notification
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. These measures include encryption in transit and at rest, access controls, continuous monitoring, and regular security assessments.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay, and where feasible within 72 hours of becoming aware of the breach in accordance with GDPR Article 34. We will also notify the relevant supervisory Data Protection Authority in accordance with GDPR Article 33.
We will provide you with clear information about the nature of the breach, the categories of data affected, and the likely consequences. We will describe the measures we have taken or propose to take to address the breach and mitigate potential adverse effects, and provide contact information for our data protection officer or point of contact where you can obtain more information.
12. Intellectual Property and User-Generated Content
12.1 User-generated Content License and Warranties
When you submit or post content such as reviews, images, logos for customization, or descriptions on the Platform, you grant Droppe Oy a non‑exclusive, worldwide, royalty‑free license to use, reproduce, modify, distribute, and display that content for the purpose of operating, promoting, and improving the Platform. This license continues for as long as your content is displayed on the Platform and for a reasonable period thereafter for archival and legal compliance purposes. You may request removal of your content at any time by contacting us or messaging us via chat, and we will remove it within 30 days, except where retention is required by law.
By uploading content, you warrant that you own all intellectual property rights to the content or have obtained all necessary permissions; the content does not infringe any third-party copyrights, trademarks, patents, or other intellectual property rights; you have the legal authority to grant the license described above; and the content does not violate any applicable laws or regulations.
Logo customization:
When you upload a company logo for product customization, you additionally warrant that you are authorized to use that logo, you have the right to have it reproduced on workwear products, and you assume all responsibility for intellectual property rights related to uploaded logos.
12.2 Trademark and Copyright Notices
All trademarks, logos, and service marks on the Platform are the property of Droppe Oy or their respective owners. You must not remove or alter any proprietary notices; doing so may result in termination of your access and legal action.
12.3 Copyright Infringement Notice-and-Takedown
We respect intellectual property rights and comply with the EU Digital Services Act and E-Commerce Directive safe harbor provisions under DSA Article 16 and E-Commerce Directive Article 14. If you believe your copyright has been infringed, please send a written notice to management@droppe.com with subject line "Copyright Infringement Notice".
Your notice must include identification of the copyrighted work you claim has been infringed, identification of the allegedly infringing material on our Platform with URL or specific location, and your contact information including name, address, email, and phone number.
13. General Conduct and Liability
13.1 Force Majeure
Droppe Oy and its subsidiaries, as well as users of the Platform, shall not be liable for delays or failures in performance due to events beyond our reasonable control such as natural disasters, pandemics, or governmental actions that disrupt our services or delay Orders.
13.2 Prohibited Conduct and Acceptable Use
You agree not to engage in fraudulent, abusive, or illegal activities; distribute malicious software or viruses; post defamatory, infringing, or unlawful content; attempt to bypass or undermine the security or integrity of the Platform; or scrape, copy, clone, or reverse-engineer the Platform or its content.
Consequences of violation:
If you violate these terms, your right to use the Platform will immediately cease, and you may be required to return or destroy any materials you have obtained.
13.3 Indemnification
You agree to indemnify and hold harmless Droppe Oy, its subsidiaries, officers, agents, and employees from any claims, damages, or expenses arising from your breach of these Terms or your conduct on the Platform.
13.4 Termination and Suspension
Droppe Oy may suspend or terminate your access to the Platform without prior notice if you breach these Terms, engage in fraudulent behavior, or misuse our services. Termination does not affect any accrued rights or liabilities.
14. Confidentiality
"Confidential Information" means any Droppe business or technical information disclosed to you in connection with your use of the Platform, including information relating to our plans, designs, technical features, business opportunities, or know-how.
Confidential Information does not include information that becomes public through no fault of yours, was already known to you without restriction on use, is independently developed by you without using any Confidential Information, or is rightfully obtained from a third party without a confidentiality obligation.
15. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire and exclusive agreement between you and Droppe Oy regarding your use of the Platform, and they supersede all prior oral or written understandings or agreements. Our customer service representatives are not authorized to modify any provision of these Terms, either verbally or in writing.
15.1 Customer Feedback and Reviews
We feature customer reviews and publicly available feedback to help you make informed purchasing decisions. Reviews displayed on product pages come from verified customers who purchased the product and publicly available sources. All reviews are publicly visible to help other buyers.
We may invite you to provide feedback, reviews, or ratings about your experience with our Platform, products, or services after you complete an order. Participation in any feedback or review request is entirely voluntary and has no effect on your rights, existing orders, or future relationship with Droppe. Any reviews you submit may be collected, displayed, and processed by third-party review platforms such as Trustpilot or similar services in accordance with their respective privacy policies and terms of service. By submitting a review, you grant us a non-exclusive license to use, display, and share your feedback for quality improvement and promotional purposes. All feedback collection and processing complies with GDPR and applicable data protection laws. For more information, please see our Privacy Policy.
16. Limitation of Liability
16.1 Marketplace Role
Droppe Oy operates as an information society service provider and marketplace platform connecting individual workers and companies with brands. See Section 2 for a detailed explanation of our role and Brand responsibilities.
16.2 Liability Limitations
Product liability framework:
Under EU Product Liability Directive (85/374/EEC) Article 3, Brands are the primary liable parties for product liability claims as identifiable EU-established manufacturers and distributors. All brands on our Platform are established European legal entities acting as economic operators under EU product safety regulations. This means Brands have primary responsibility for product liability claims under the Product Liability Directive and German Product Liability Act (ProdHaftG).
Droppe GmbH remains your single point of contact for all product-related claims. We will coordinate all claims with Brands on your behalf and ensure your rights are protected under applicable law. Nothing in these Terms limits or excludes liability that cannot be limited under mandatory German or EU law.
Statutory warranty rights (2-year legal guarantee):
For product defects or warranty claims, your statutory rights under German law (BGB §437) apply as described in Section 2. You have the right to repair, replacement, price reduction, or refund. Droppe GmbH will always help you coordinate warranty claims with brands to ensure your legal rights are fulfilled. Nothing in these Terms limits your statutory warranty rights.
Subject to the above, and to the maximum extent permitted by applicable law:
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Delivery delays and logistics: Brands arrange shipping and are responsible for delivery performance. We provide support and monitor delivery reliability but are not liable for delays caused by carriers or circumstances beyond our control—force majeure events
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Inaccurate product information: We are not liable for inaccurate product information provided by Brands, though we correct errors when identified and make reasonable efforts to verify accuracy
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Indirect and consequential damages: We are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or business opportunities, except where such limitation is prohibited by mandatory law
For claims where liability can be limited under German law (commercial damages not involving personal injury, property damage, or product defects covered by statutory warranty), our liability shall not exceed the amount you paid for the specific Order giving rise to the claim, or €100, whichever is lower.
Data breach liability
For claims arising from data breaches, privacy violations, or unauthorized disclosure of personal data (whether under GDPR, national data protection laws, or other privacy regulations), we acknowledge our obligations under GDPR Article 82 (Right to compensation and liability) and do not seek to exclude liability where prohibited by law. We recognize that German and EU courts may award compensation for non-material damages under GDPR Article 82. Liability for non-material damages will be determined by courts according to applicable law. We may contest claims that appear excessive, frivolous, or lacking in merit, but acknowledge courts have final authority.
We are not liable for indirect, incidental, special, consequential, or punitive damages arising from data breaches (including loss of business, loss of profits, business interruption, or reputational harm), except where such limitation is expressly prohibited by mandatory law or where damages result from our intentional misconduct or gross negligence.
Nothing in this section limits your rights under GDPR Article 82 (Right to compensation and liability), GDPR Article 79 (Right to an effective judicial remedy against a controller or processor), and equivalent provisions of national data protection laws. You retain the full right to seek compensation from us or any third-party data processor for material or non-material damages resulting from GDPR violations. Courts have final authority to determine appropriate compensation according to applicable law.
17. Amendments to Terms
We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated to you via email or a prominent notice on the Platform at least 30 days before they take effect.
18. Feedback
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to our Platform ("Feedback"). By submitting any Feedback through chat, email or any other channel, you hereby grant Droppe Oy a non‑exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty‑free, sub-licensable, and transferable license under any intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.
19. Contact Us
For issues related to intellectual property infringement, please refer to Section 12.3. If you wish to notify us of any illegal products or content on the Platform, or for any other inquiries, please contact us or message us via chat.
Support hours:
- Support team: Monday-Friday, 9:00-17:00 CET—our team typically responds within hours during these times
- AI assistant: Available 24/7 for instant assistance via chat
- Knowledge base: Access answers anytime at help.droppe.com
For urgent inquiries outside business hours, our automated system will acknowledge your message and our team will respond as soon as possible on the next business day.
20. Country-Specific Information
20.1 Jurisdiction and Applicable Law
Contracting Entity: Droppe GmbH
Applicable Law:
German law applies to all orders and use of the Platform.
Geographic Availability:
The Platform is available for Buyers based in Germany, and for Brands operating under European Union regulations. Both Buyers and Brands operate according to European rules and legislation.
Delivery Scope:
Brands ship directly to customers from their European warehouses and can deliver to all European Union member states where they operate. Delivery availability depends on which brands serve which markets - you can see available delivery options during checkout based on the brands in your order. For deliveries to non-EU countries (such as the United Kingdom, Norway, Switzerland, or other international locations), please contact us or message us via chat to inquire about availability, as delivery options vary by brand and destination. Droppe coordinates with brands to arrange delivery but does not handle, warehouse, or ship products ourselves (we operate a dropshipping model).
The Platform operator will be identified during registration and in your order confirmations. Nothing in these Terms limits your mandatory consumer rights under EU law or your local national consumer protection laws.
20.2 Late Payment Terms
See Section 8 for the late payment fee structure.
20.3 Consumer Protection Authority
If you have concerns about your consumer rights or wish to file a complaint, you may contact the German consumer protection authority:
Germany
Federal Office of Consumer Protection and Food Safety (Bundesamt für Verbraucherschutz und Lebensmittelsicherheit / BVL) www.bvl.bund.de
Thank you for using Droppe! If you have any questions about these Terms, please contact us or message us via chat.
Droppe Privacy Policy
Last Updated: 10/31/2025
Droppe Oy ("Droppe", "we", "us", or "our") is committed to protecting your privacy and your organization's information. This Privacy Policy describes how we collect, use, and share personal and business information when you use www.droppe.com (the "Website") or any service through our digital platform (the "Platform").
1. About Droppe and Data Collection
Droppe Oy is a Finnish company (Business ID: 3130765-4) headquartered in Helsinki, Finland. Droppe Oy created and owns the Droppe platform and acts as the data controller for all personal data collected through the Platform, in compliance with the General Data Protection Regulation (GDPR EU 2016/679).
The Platform is operated in Germany by our subsidiary Droppe GmbH (HRB 112082, Düsseldorf), which serves customers in Germany, Austria, Netherlands, Belgium, and Italy under license from Droppe Oy. While Droppe GmbH is your contracting party for purchases, Droppe Oy remains the data controller responsible for ensuring data protection compliance across all markets.
For data protection inquiries, contact: management@droppe.com
Our Platform is designed for individual workers, sole traders, self-employed professionals, and businesses who need workwear for their day-to-day work. Our services are not intended for individuals under 18 years old, and we do not knowingly collect data from anyone under 18, in compliance with applicable German law.
Information we collect:
Full name, email, phone number, job title, company name, Business ID, delivery and billing address (country, city, postal code), order and account information, marketing preferences and communication history, and any other data you voluntarily submit.
2. Why We Process Your Data
We process your information for providing our services (account setup, onboarding, ordering, and customer support), managing sales and onboarding for both suppliers and customers, processing payments, refunds, and invoices, conducting credit checks (via Schufa in Germany and Debtist where applicable), communicating with you including service-related messages and support responses, marketing purposes based on your preferences or consent, operating as an e-commerce accelerator across multiple sales channels (our marketplace, third-party platforms, paid advertising, social media, and AI-powered shopping), A/B testing and platform improvements, preventing fraud or misuse of the Platform, and complying with legal obligations such as tax or regulatory requirements.
Legal bases: Contract performance, legitimate interest, consent where applicable, and legal obligations.
3. Payments and Data Sharing
We support invoice payments such as net 14 days terms, credit/debit cards, and other EU payment options depending on account eligibility. We may assess creditworthiness and payment risk before extending invoice payment terms. This may include checks with third-party credit agencies such as Schufa (Germany) and, if needed, debt collection partners like Debtist.
Who we share data with:
We share personal and business data only as necessary to provide our services. All partners are contractually bound to process data under strict confidentiality and GDPR-compliant terms. We never sell your data.
Essential services (required for orders):
Brands receive your delivery address, contact information, and order details to fulfill orders. Shipping companies receive delivery address and contact information. Stripe and other payment providers process payment information securely. Crisp chat system processes customer support conversations.
Optional services (with your consent):
Google Analytics and Hotjar help us improve the website. Meta Pixel, AdRoll, and Google Ads help us show relevant ads. You can opt out of all advertising and analytics cookies through our cookie banner.
We may share browsing data with advertising partners for retargeting only if you consent via our cookie banner.
4. Data Storage and Retention
We retain personal data only as long as necessary for the purposes described in this Privacy Policy, to comply with legal obligations, or to resolve disputes.
Geographic storage:
We primarily process and store data in the European Economic Area (EEA). If data is transferred outside the EEA, we use legal safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, and supplementary measures where needed such as Technical and Infrastructure Assessments.
Retention periods by data category:
We retain different types of data for varying periods based on legal requirements and business needs:
Legal retention (7 years): Order and transaction data, payment records processed by Stripe—required by German tax law (AO §147) and financial regulations.
Account data: Active accounts retained while you use our services. Inactive accounts deleted after 5 years of inactivity, unless legal retention applies.
Analytics and marketing: Analytics data (Google Analytics, Hotjar) for 26 months. Marketing cookies and advertising data (Meta Pixel, AdRoll, Google Ads) for 18 months. Session recordings for 12 months.
Communication: Chat conversations and support history (Crisp) for 24 months from last message, or until deletion requested.
Other data: Session cookies for 30 days or until browser session ends. Marketing opt-outs retained indefinitely to ensure we do not re-contact you.
Legal basis for extended retention:
Some data must be retained longer to comply with German and EU legal requirements: accounting and tax records for 7-10 years (AO §147, HGB §257), warranty and product liability claims for minimum 2 years after delivery (BGB §438), and contract documentation for the duration of contract plus applicable warranty and statute of limitations periods.
Your deletion rights:
If you request deletion of your personal data (right to erasure under GDPR Article 17), we will delete or anonymize your data unless we have a legal obligation to retain it. In such cases, we will restrict processing to only what is legally required and will not use your data for any other purposes.
Automated deletion:
We have implemented automated systems that delete or anonymize data when retention periods expire. Third-party analytics providers automatically delete data after configured retention periods, marketing cookies expire automatically based on their set duration, inactive customer accounts are flagged for review and deletion after 5 years of inactivity, and session recordings and temporary data are automatically purged after retention periods.
5. Data Security and Your Rights
We use technical and organizational safeguards to protect data, including encryption in transit and at rest, access control and logging, and continuous monitoring. If we detect a data breach that affects your rights or freedoms, we will notify you and the relevant Data Protection Authority promptly in accordance with GDPR.
Your GDPR rights:
You may request access to your personal data, correction of inaccurate or incomplete data, erasure of data ("right to be forgotten"), restriction of processing under certain conditions, objection to processing for marketing or legitimate interest purposes, or data portability to receive a structured digital copy of your data.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to remember user preferences and session states, analyze website usage and flows, improve product performance and interface, and deliver personalized marketing and advertising.
Third-party services:
We work with trusted analytics and marketing partners to improve your experience and measure website performance. With your consent, these services help us analyze how visitors use our Platform, optimize user experience, deliver relevant advertising, and measure campaign effectiveness. Services include website analytics tools, conversion tracking for advertising campaigns, multi-channel retargeting platforms, session replay tools, and customer support systems. You control which services can collect your data through our cookie consent banner.
Information collected:
These services may collect and process search terms used on the Platform, links clicked and products viewed, products added to your shopping cart, product information on orders placed, session recordings and interaction patterns, and conversion events and user journey data. This information helps us improve our service, provide you with more relevant products, deliver better offers, and optimize our marketing campaigns.
Your consent and control:
We use a cookie banner with opt-in consent for non-essential cookies (analytics and advertising), in line with GDPR and ePrivacy rules. You can manage your cookie preferences at any time via the cookie banner or your browser settings. Essential cookies (required for site functionality) do not require consent.
What are cookies? Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit our Platform. They help us recognize your device, remember your preferences, and improve your experience.
Types of Cookies We Use
1. Essential Cookies (Always Active)
These cookies are necessary for the Platform to function and cannot be disabled. They enable user authentication and account access, shopping cart functionality, security and fraud prevention, payment processing, and load balancing and performance.
Legal Basis: Legitimate interest (required for service delivery)
Retention: Session cookies—deleted when you close your browser—or up to 12 months
2. Analytics Cookies (Requires Consent)
These cookies help us understand how visitors use our Platform, which pages are most popular, and where improvements are needed.
Services used:
We use analytics platforms to track page views, session duration, traffic sources, and user navigation patterns. Session replay tools record user interactions to help us improve website usability. Sensitive form fields such as payment information and passwords are automatically excluded from all recordings. You can opt out of analytics tracking by rejecting analytics cookies via our cookie banner.
Data collected:
IP address (anonymized), pages visited, time on site, device/browser type, referral source, clicks and navigation patterns
Legal Basis: Consent—opt-in via cookie banner
Retention: Up to 26 months for analytics data, up to 12 months for session recordings
3. Marketing & Advertising Cookies (Requires Consent)
These cookies track your browsing behavior to deliver personalized advertisements and measure campaign effectiveness.
Services used:
We use conversion tracking and retargeting tools to measure advertising campaign effectiveness and show you relevant ads across social media platforms, display networks, and search engines.
Data collected:
Products viewed, items added to cart, purchases completed, pages visited, conversion events, user behavior patterns
How advertising works:
When you visit our Platform, these cookies may share your browsing activity with advertising networks. This allows us to show you relevant ads when you browse other websites, social media platforms, or use search engines. You may see ads for products you recently viewed or similar items.
Legal Basis: Consent—opt-in via cookie banner
Retention: Up to 18 months depending on the service
Third-party data sharing: Marketing cookies share data with third-party advertising platforms. These platforms process data according to their own privacy policies.
4. Functional Cookies (Requires Consent)
These cookies remember your choices and preferences to provide enhanced features.
Services used:
Customer support chat systems, language and currency preferences, and user interface customization settings.
Data collected:
Language selection, currency preference, chat conversation history, UI settings
Legal Basis: Consent—opt-in via cookie banner
Retention: Up to 12 months
Managing your cookie preferences:
Cookie banner:
When you first visit our Platform, you'll see a cookie banner allowing you to accept or reject non-essential cookies including analytics, marketing, and functional cookies. Essential cookies are always active.
Update preferences:
You can change your cookie preferences at any time by clicking the cookie settings link in our website footer, clearing your browser cookies (note that this may require you to log in again and will reset your preferences), or using our privacy preference center available in the cookie banner.
Browser settings:
Most web browsers allow you to control cookies through their settings. You can typically view, delete, or block cookies. Note that blocking all cookies may affect site functionality. Consult your browser's help menu for specific instructions.
Opt-out of personalized advertising:
You can opt out of personalized advertising through:
- Our cookie banner to Reject or customize marketing cookies when you visit our site
- Your browser settings via privacy settings
- Third-party advertising platforms such as Google, Meta/Facebook, and AdRoll that offer their own ad preference centers where you can manage personalization
For questions about cookies or this Privacy Policy, please contact us or message us via chat. See also contact information in the Legal Notice below.
We may revise this Privacy Policy occasionally. If material changes occur, we will notify you via the Platform or by email. The updated version will always be available at droppe.com. This Privacy Policy complies with the General Data Protection Regulation (EU 2016/679) and applicable German law.
Legal Notice (Impressum)
In compliance with German disclosure requirements:
Droppe GmbH
Legal Name: Droppe GmbH | Registration: HRB 112082, Amtsgericht Düsseldorf | VAT: DE353970408
Address: Breite Straße 22, 40213 Düsseldorf, Germany
Managing Directors / Geschäftsführer: Johannes Salmisaari, Henrik Helenius
Contact: frage@droppe.com (German support) | management@droppe.com (official/legal inquiries) | Phone support available in English and German: +49 15735984668—Monday-Friday 9:00-17:00 CET
Business Activity: E-commerce accelerator and multi-channel marketplace operator for workwear and industrial supplies—operating own marketplace, third-party platforms, and digital sales channels
Supervisory Authority: Gewerbeaufsichtsamt Düsseldorf, Willi-Becker-Allee 6, 40227 Düsseldorf
Professional Liability Insurance: Coverage details available upon request to management@droppe.com
Parent company Droppe Oy
Legal Name: Droppe Oy | Business ID: 3130765-4 | VAT: FI31307654
Address: Mannerheiminaukio 1a c/o Droppe, 00100, Helsinki Finland
Managing Director: Johannes Salmisaari
Contact: management@droppe.com | +358 45 4909908
Contact Information
Customer Support: orders@droppe.com (general) | frage@droppe.com (German) Official/Legal Inquiries: management@droppe.com Website: www.droppe.com
Digital Services Act (DSA) Compliance
Single point of contact for EU authorities, European Commission, and European Board for Digital Services: management@droppe.com—English and German available
Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR). We are not obligated or willing to participate in a dispute resolution procedure at a consumer arbitration board.
Thank you for using Droppe! If you have any questions about these Terms, please contact us or message us via chat.