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FAQ – Frequently Asked Questions

Questions or need help? You’re in good hands — over 50,000 professionals trust Droppe for reliable delivery, easy returns, and secure payments. Find quick answers below or visit our help center.

Once your order is shipped, you’ll receive tracking updates by email. You’ll be notified when it’s on the way, ready for pickup, or out for delivery.

We deliver your order to a pickup point, home, or workplace of your choice, using leading delivery companies.

You can return or exchange items within 30 days free of charge if they are unused, undamaged, and in their original box.

Private customers pay with Klarna, where buying on invoice with 30 days to pay is also possible. Business customers pay by invoice with a 14-day payment term – just enter your company name at checkout. You can also pay with PayPal, credit card (Visa, Mastercard, American Express), Apple Pay, or Google Pay.

  • Klarna
  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

Yes. You’ll receive a receipt by email with your order confirmation, which you can use for employer reimbursement.

Most answers can be found in our Support Center. If you need more help, we’re always here for you.

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